Employee shift cancellation overview
Your Sona Account Owner has agreed and set up a cancellation policy for your business, send us a message on live chat if you'd like to know what your cancellation policy is.
This policy may restrict employees cancelling any type of shift or set a time restriction on how long before a shift starts that they can cancel
If your business allows employee cancellations;
• Employees will only be able to cancel Open Shifts
• You will be notified via email when one of your employees cancels a shift
If your business does not allow or restricts employee cancellations within a timeframe;
• Employees will receive a pop up warning when they try to cancel a shift which is customised to your business eg: "You cannot cancel shifts within 48 hours, please call 0123456789 to cancel this shift"
If you would like any information on your policy or the pop up warning your employee's receive, contact your Sona Account owner, or reach out to us on live chat 💬