A guide to how and when shifts are sent to your employees
Shift eligibility - defining who is eligible to receive a shift
1. Who is qualified to work this shift?
• When choosing a shift type, the criteria for who can work this shift-type has already been set on your account
• This is usually based on an employees job title (eg: a Senior Nurse can work both Senior Nurse and Nurse shifts) but can also include training requirements (eg: the employee must have completed Covid training)
2. Who is qualified and available to work this shift?
• Shifts will not send to any employees who are already working, on leave, or who breach any criteria set by your account owner
3. Who is qualified, available and in the local area?
• Shifts are sent to employees based on their postcode and the radius they've set within the app (there's more information on how employees claim shifts in the app here)
Tiering - when are shifts sent to my employees?
• We define the tiering structure for how shifts are sent to your employees with your Account Owner when we set your account up
Here's an example of how this could work;
1. A Senior Nurse shift for Sona site 1 is posted as an Open Shift on 1st January for 13th January
2. The shift is sent to Senior Nurses who work at Sona site 1 straight away
If a Senior Nurse doesn't pick up the shift by 8th January;
3. The shift is sent to other Senior Nurse's (who qualify and are available) who work at other Sona sites in the local area
If a Senior Nurse doesn't pick up the shift by 10th January;
4. The shift is sent to a relief team of Senior Nurse's (who qualify and are available) in the local area
If a Senior Nurse doesn't pick up the shift by 11th January;
5. The shift is sent to agency Senior Nurse's (who qualify and are available) that have been added to the app
The shift remains available for all tiers to claim until it starts or if you remove it from the schedule
Reach out to us on live chat if you have a question about how your shifts are sent! 💬