Shifts are sent to the Sona app in real time, if an employee can't see shifts:
- Reach out to us or your Sona champion to check if there are any tiering rules set up on you account for different staff groups
- Ask your employee to check their filters, their settings may be too limited for your current shifts pattern
- There’s more information for your employees in this FAQ
- If they still can’t see any shifts - report this using our Support form